Account Deletion
Effective date:
Last updated:
You can request deletion of your Lumen Anchorage account by email, even if you no longer have the app. This is a manual request and verification process.
1. Start a request
Email [email protected] with the subject Lumen Anchorage account deletion request. Include your player ID if you have it, the public nickname and which app/account you mean. If you no longer know the ID, explain that and we will help identify the correct account. You do not need to reinstall the app or provide a password.
Email an account-deletion request
You can also copy the address into your own email service if an email app does not open. Support/privacy contact: Dawid Tomasz Kolaczynski, trading as Arcage Studios, Apartment 16, River Towers, Lee Road, Cork, T23 FC63, Ireland; +353 83 467 8087.
2. Verification and scope
We use proportionate checks to establish that the request concerns your account. We may ask you to contact us from the associated address or confirm non-secret account details. Do not send Google passwords, recovery codes, full card details or identity documents with the initial request.
Tell us if you have more than one testing or game installation. We confirm the intended account and scope; a request must not remove someone else’s profile or every account on a shared device. Uninstalling the app does not delete cloud data. Deleting your Lumen account does not delete your Google, Discord or Facebook account.
3. What the request covers
For a verified account-deletion request, we manually arrange deletion or irreversible de-identification of ordinary account/profile information, progression and currencies, inventory and saved runs, public profile/ranking links and other personal information no longer needed, subject to the specific lawful retention exceptions below. Relevant communications or public content are removed or de-identified where appropriate; copies another person has lawfully received may not all be under our control.
The in-game support/privacy route uses the same contact address. Opening that route or preparing a request does not itself complete deletion. We verify the request and tell you what action has been taken, including any limitations.
4. Limited records that may remain
Some information may have to remain for a specific legal or justified purpose, such as relevant accounting records, unresolved payment/refund disputes, restricted fraud or moderation evidence, and a minimal record needed to ensure deletion is respected. We will explain the affected category and reason when responding, subject to lawful restrictions. These exceptions do not permit keeping the whole account indefinitely.
Irish tax-related records normally have a six-year retention requirement. Other records need their own purpose and period or objective criterion. See the retention section of our Privacy Policy.
5. Purchases and remaining value
Account deletion is different from a test progression reset. Before completing deletion, we explain the impact on access to purchased items and remaining value, and any applicable refund or statutory remedy. We do not treat a deletion request as a waiver of consumer rights or as permission to erase transaction evidence needed for a claim.
Google may retain its own payment records under its terms and legal obligations. Removing our account data does not itself cancel or refund a Google Play transaction. Contact us about a related refund request.
6. Backups and confirmation
Active data and provider backups may be handled on different schedules. Information retained in a restricted backup is not available for normal gameplay and must not be reintroduced into active use after deletion. Minimum deletion-suppression records remain until the last restorable copy capable of bringing erased data back has expired or been removed. We explain the applicable handling and any remaining retention in the response rather than promise immediate removal from every provider backup.
We respond without undue delay, normally providing information about action taken within one month. If a lawful extension is needed for a complex or numerous request, we explain it within that first month. This page does not claim that deletion is automatic.
7. Questions and complaints
For correction, access, withdrawal of a tester application or a concern about our handling, use the same contact address. You can also raise a concern with the Irish Data Protection Commission. Our Privacy Policy explains your other rights.